KemoraeRefund Policy
Effective Date: September 22, 2026
Last Updated: September 22, 2026
Kemorae is a software product operated and sold by Kemuel Burns.
This Refund Policy applies to purchases of Kemorae made from Kemuel Burns as the product seller and operator.
Kemorae is a digital software product that provides access immediately after purchase. Because digital access cannot be physically returned, refunds are limited to qualifying circumstances.
1. Refund Request Window
You may request a refund within 7 calendar days of purchase.
2. Qualifying Refund Circumstances
A refund may be approved if:
- You are unable to activate or access Kemorae due to a technical problem attributable to the product.
- Kemorae materially fails to function as described on the product website.
- You have allowed Kemorae support a reasonable opportunity to troubleshoot or correct the issue.
3. Non-Qualifying Circumstances
Refunds are generally not provided for:
- Change of mind.
- Buyer's remorse.
- Failure to use the product after purchase.
- Dissatisfaction with functionality accurately described before purchase.
- Incompatibility with an unsupported device.
- Incompatibility with an unsupported browser.
- Incompatibility with an unsupported operating environment or configuration.
4. Duplicate Purchases
Accidental duplicate purchases will be reviewed and may be refunded.
5. Fraud and License Abuse
Refunds may be denied where there is evidence of:
- Fraud.
- Payment abuse.
- Unauthorized redistribution.
- License circumvention.
- Attempts to bypass activation or entitlement controls.
6. Refund Method
Approved refunds will be returned to the original payment method.
Once a refund is initiated, the applicable payment provider or financial institution controls final processing and posting times.
7. Requesting a Refund
To request a refund, contact Kemorae Support at kemorae.support@eyeamstudios.com and provide:
- The email address used for the purchase.
- Sufficient information to identify the transaction.
- A brief description of the reason for the refund request.
8. Entitlement Revocation
When a refund is approved, the associated Kemorae entitlement may be revoked.
Because Kemorae supports offline operation, an already-authorized offline installation may not reflect that revocation until it reconnects to the applicable service.
9. Consumer Rights
Nothing in this Refund Policy limits any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.
10. Product and Domain Relationship
Kemorae is hosted on a subdomain of eyeamstudios.com.
The use of that domain does not make EYE AM STUDIOS, LLC the seller or contracting party for Kemorae purchases.
11. Contact
Kemorae Support
Email: kemorae.support@eyeamstudios.com
Website: https://kemorae.eyeamstudios.com